Category Archives: FAQs

How to send SMS text messages

RSVP can now also send SMS text messages to members.

In order to send SMS text messages you need to open an account with Text Local. NOte that you may get a discount if you are a registered charity.

Once you have opened the account login into RSVP as an administrator and go to the ‘Account ‘Settings page.  Select ‘Yes’ for ‘Use SMS:’ and enter the Text Local username and password.

Save the settings and click on the ‘Test SMS Connection’.

On the ‘Add, Edit and Delete Members’ page select a member that you want to receive the SMS text message, click on Edit and and set ‘Use SMS:’ to ‘Yes’ and enter their telephone number in the ‘Tel No:’ box.

Each time an RSVP ( eBoard ) is sent to members, SMS text messages will also be sent to those who have been selected to receive SMS text messages. When they receive the SMS text message they will be able to see the Subject of the RSVP and then, if it is a ‘smart phone’ , they will be able to click on a link that will open in their phone’s internet browser which will allow them to respond in the normal way

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How do I set a deadline ?

When you create a new RSVP (eBoard ) there is a check box entitled ‘Set a Deadline’ . If you click in this box two other boxes are displayed. One is the Deadline Date – enter a date in the future into this box. The other box asks you to enter the text you wish to display to the member if they respond after the deadline.

If after you have sent the RSVP ( eBoard ) you wish to change the deadline date or deadline message then select to view the RSVP ( eBoard ) from the ‘List Previous Invitations’ page and click on the Edit button near the  bottom of the page. You may then change or remove the deadline. Then simply save the RSVP (eBoard). There is no need to re-send the RSVP ( eBoard )  in order for this to take effect.

Why do some members not receive their eBoard emails?

It is possible that some of the emails sent by eBoard, are not being received by your members.    This probably means their emails have gone to their junk / spam mail.

If any of your members believe they are not receiving emails from eBoard, ask them to check their junk or spam mail folder both in the email client on the PC and on their webmail provided by their ISP.  If they find an email from rotary@rsvpmanager.co.uk  or rsvp@rsvpmanager.co.uk  they need to select the email and mark it as not junk or spam. Also please add those two addresses to your list of contacts in your email and webmail and try sending emails to those addresses. ( Those emails will only be sent to the developer of Rotary eBoard ( a.k.a. RSVP ) and no one else ).  If you are still having issues after trying the above please contact the developer of Rotary eBoard : chris@ringrow.co.uk.

What are the different user roles for in eBoard?

There are 3 different types of user in eBoard.

Club Administrator
The Club Administrator can access all functionality in eBoard including adding and deleting users.

Inviters
Can create new invitations, view previous invitations, change an invitation or send to other recipients and can send reminders.
Inviters can also print a list of responses and add new members to the Members List.

Members
Will receive invitations from eBoard to which they can respond.
From the invitation email they can:
1.  Respond to the questions asked
2.  Select View all Responses to enable them to see all other responses.
3.  Change their response
4.  Download any attachment included in the invitation.

See also User Permissions in eBoard

Can I send an invitation to someone else after I have sent it?

On the right of the Sent To list, you will see a button “invite More People”. Simply click on this button, add an email address and send.
This person will be added to the Sent To list and will be included in your responses.

How do I correct an invitation I have sent out?

Find your invitation in the List of Previous Invitations and click “View”.
Scroll down to the bottom and select “Edit”.
You can now make any changes you need and when you are happy click save.

When your members respond to their invitations they will see your corrected invitation.